how to get an entry level help desk job

how to get an entry level help desk job

How to Get an Entry Level Help Desk Job

Getting a help desk job can be a great way to break into the IT field. It’s an important job that requires technical skills as well as communication and problem-solving abilities. Here are some tips to help you land an entry level help desk job.

1. Get Your Education

Having the right education and certifications is the first step to getting a help desk job. Many employers require that applicants have a degree in computer science, information technology, or a related field. You can also enhance your resume by getting certifications such as CompTIA A+ or Microsoft Certified Professional.

2. Gain Related Experience

Gaining experience in the IT field is another important step to getting an entry level job. Consider taking an internship or volunteer position at an IT firm or even at a tech-savvy company. You can also gain experience working with computer hardware or software to help enhance your technical skills.

3. Build Your Network

Having a strong network of contacts in the IT field can have a big impact on your job search. Reach out to family, friends, and colleagues in the tech industry to let them know you’re looking for a job. They may be able to provide you with leads or even put in a good word for you.

4. Showcase Your Skills

When applying for an entry level help desk job, you should be prepared to showcase your technical skills. Make sure to include any certifications you may have on your resume and be prepared to discuss any specialized knowledge or skills you have.

5. Demonstrate Your Soft Skills

Help desk jobs require more than just technical skills. You should also be able to demonstrate your problem-solving, communication, and customer service abilities. Consider taking a customer service job or volunteering with a non-profit organization to gain experience working with customers.

6. Be Persistent

Finding an entry level help desk job may take some time and perseverance. Make sure to apply for jobs consistently and be prepared to follow up after submitting applications. Showing your dedication and willingness to continue searching can be a great asset in the job search process.


Getting an entry level help desk job requires a combination of education, experience, network building, and persistence. By taking the time to develop and showcase your technical and soft skills, you can increase your chances of landing that dream job. Good luck!


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