Customer Service Agent

Job Description :

We are looking for a highly motivated and enthusiastic part-time virtual team member! This position will include customer service functions such as online live chat, answering emails and phone calls, and responding to customers on social media. This position offers many opportunities for growth in other areas of the company.

Evening and Night Availability Needed Due to Increased of Staffed Hours

Open Schedules:
Monday-Friday 4:00 AM- 12:00 PM Pacific- 2 Current Openings
Monday-Friday 12:00 PM- 8:00 PM Pacific- 4 Current Openings

Duties & Responsibilities:

  • Tech-savvy. You learn computer applications rapidly and can point to a variety that you’re comfortable using and picked up quickly.
  • Independent and self-motivated. Being remote, you will need to hold yourself accountable for tasks and ongoing responsibilities with little supervision.
  • Learns quickly. You’ll demonstrate the ability to quickly absorb and make use of new information.
  • Problem-solving and critical thinking. You have independently solved difficult technical problems and provided solutions or workarounds.
  • Excellent interpersonal and communication skills, especially written. You must have exemplary written and spoken English language skills, and you are a fast typist.
  • Reliable high-speed internet. You will acquire a high-speed internet connection that will support you using multiple tabs and programs at one time, including video.
  • Proactive. You have a habit of seeking out ways to make our support systems and products better, and you champion getting ideas implemented.
  • Trust & integrity. You do what is right, don’t cut unethical corners, and are open about your work.
  • Empathy and patience. You’ll respond to customers with compassion and understanding of their requests.
  • Resilient and adaptable. You can take critical feedback and handle difficult customer situations well. You are able to adapt and turn a negative situation into a positive one.
  • Communication. You can communicate and work well with the internal organization (team) and external (customers).

Minimum Qualifications:

This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • Paid time off
  • Work from home


Miaplaza Inc.

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